The fundamental redesigning and rethinking of business processes to improve critical measures such as quality, speed, cost and customer satisfaction are called ___________? April 20, 2025 by admin A. reengineering B. differentiation C. bargaining D. targeting
An example of learning and growth perspective in balanced scorecard is _________? April 20, 2025 by admin A. employee turnover rates B. operating capabilities and number of patents C. operating income and revenue growth D. customer satisfaction and market share
An approach which is used to manage unused capacity is __________? April 20, 2025 by admin A. reengineering B. downsizing C. upgrading D. none of above
Which of the following is an example of internal business perspective in balanced scorecard? April 20, 2025 by admin A. employee turnover rates B. operating capabilities and number of patents C. operating income and revenue growth D. customer satisfaction and market share
In response to challenges arisen by competitors and new entrants, the strategy which must be considered by the company does include __________? April 20, 2025 by admin A. cost leadership B. demand inelasticity C. differentiated products D. both A and C
The balanced scorecard perspective measures company’s success in targeted segments of customers, this perspective can also be classified as _________? April 20, 2025 by admin A. internal business process perspective B. customer perspective C. learning perspective D. financial perspective
In operating income strategic analysis, the strategic component which measures change in cost attributed to price of input in current year, relative to price of input material in last year, can be classified as __________? April 20, 2025 by admin A. internal process component B. growth component C. price recovery component D. productivity component
The balanced scorecard perspective focuses on all the operations, and it leads to value creation process for customers, can be categorized as ___________? April 20, 2025 by admin A. learning perspective B. financial perspective C. internal business process perspective D. customer perspective
In operating income strategic analysis, a component which measures the change in operating income attributed to the change in output quantity is classified as ________? April 20, 2025 by admin A. internal process component B. growth component C. price recovery component D. productivity component
An ability of an organization, to offer its services or products that must be perceived by customers as unique and superior, in comparison to its competitors is called __________? April 20, 2025 by admin A. inelastic demand B. product differentiation C. cost leadership D. elastic demand
